Refund policy

7 days to return, online or in store. Full refund or store credit, your choice. No restocking fee.

WHAT WE TAKE BACK
Anything you're not happy with, within 7 days of delivery or of buying it in our store. It must be unused, unworn and in the same condition it arrived, with any tags and packaging it came with. Your order number or receipt is your proof of purchase.

WHAT DOESN'T QUALIFY
Items that are used, worn, altered or damaged after delivery can't be refunded or exchanged. Belts cut to your size are final sale; they're cut to one measurement. Returns after 7 days aren't accepted.

WE INSPECT EVERY PIECE
Every item is checked by hand and photographed before it ships, and every return is inspected when it reaches us. Refunds and exchanges are issued for items that pass that inspection.

IF SOMETHING ARRIVES DAMAGED, DEFECTIVE OR WRONG
We're sorry when that happens, and we'll make it right. Let us know within 48 hours of delivery and send us:
- photos of the item,
- photos of the outer box or mailer, and
- a photo of the shipping label.
Shipping damage means damage caused in transit, which usually shows on the box or mailer too. Wear from use, such as card slots stretched by overfilling, scratches, stains, water damage or torn stitching, isn't shipping damage or a defect, and isn't covered.
We may ask you to send the item back so we can inspect it. Once we've inspected it, we'll repair it, replace it or refund it. If it turns out to be shipping damage, a defect or the wrong item, we cover the return shipping. Reports made after 48 hours, or without photos, can't be accepted as shipping damage or a defect.

EXCHANGES
Same 7 days, same condition. Contact us with your order number and what you'd like instead, or swap it at our counter.

RETURN SHIPPING
You pay return postage. Please ship with a tracked service: we're responsible for your item once it's delivered to us, but we can't be responsible for packages lost or damaged on the way to us. For valuable items, we recommend adding insurance. Returns in our store are free.

REFUNDS
Issued within 2 business days of the item reaching us and passing inspection, to your original payment method or as store credit. Your bank then takes 3-5 business days to post it.

HOW TO START A RETURN
Email info@shopexecutiveleather.com or call (561) 517-8958 with your order number, or bring it to our store: Suite 129, The Mall at Wellington Green, Wellington, FL.

NEW LEATHER AND CARE
Cowhide is stiff at first, wallets especially. That's normal, not a fault, and it softens as you use it. Card slots start snug, one card each, and ease as the leather breaks in. Forcing extra cards into a new wallet stretches the leather and isn't covered.