Returns · Executive Leather
Returns & Exchanges
Easy 7-day returns. Full refund or store credit. No restocking fee.
- 7 days to returnFrom delivery, online or in store.
- Refund or store creditYour choice. Refunds go back the way you paid.
- No restocking feeYou get the full price back.
- Free in-store returnsSuite 129, The Mall at Wellington Green.
Bought in our store? Same 7 days: bring it back with your receipt.
They’re cut to one measurement, so they can’t fit anyone else, and can’t be returned or exchanged. Not sure of your size? Ask us first, or see Belt sizes.
How to return
Within 7 days of delivery. Send it back unused, unworn and in the same condition it arrived, with any tags and packaging it came with. Your order number or receipt is your proof of purchase.
- Message us with your order number and the item you’re sending back.
- We reply with the return address.
- Ship it with tracking, or bring it to the store instead: Suite 129, first floor, The Mall at Wellington Green.
What doesn’t qualify
- Items that are used, worn, altered or damaged after delivery can’t be refunded or exchanged.
- Belts cut to your size are final sale; they’re cut to one measurement.
- Returns after 7 days aren’t accepted.
We inspect every piece
Every item is checked by hand and photographed before it ships, and every return is inspected when it reaches us. Refunds and exchanges are issued for items that pass that inspection.
When you’ll get your money
- Your return reaches usWe inspect it.
- Refund issued within 2 business daysOf the item reaching us and passing inspection. To your original payment method, or store credit if you prefer.
- Your bank posts it in 3–5 business daysThat part is up to your bank.
Exchanges
Want a different color, size or style? Same 7 days, same condition.
By mail
Message us with your order number and what you’d like instead. We confirm it’s in stock and send you the return address, then ship the replacement once the original is back with us. If it costs more or less, we settle the difference.
In store
Bring it to the store and we swap it at the counter on the spot. Suite 129, first floor, The Mall at Wellington Green.
If something arrives damaged, defective or wrong
We’re sorry when that happens, and we’ll make it right. Let us know within 48 hours of delivery.
What to send us
- Photos of the item
- Photos of the outer box or mailer
- A photo of the shipping label
What counts as shipping damage
Shipping damage means damage caused in transit, which usually shows on the box or mailer too. Wear from use, such as card slots stretched by overfilling, scratches, stains, water damage or torn stitching, isn’t shipping damage or a defect, and isn’t covered.
What happens next
We may ask you to send the item back so we can inspect it. Once we’ve inspected it, we’ll repair it, replace it or refund it. If it turns out to be shipping damage, a defect or the wrong item, we cover the return shipping.
Reports made after 48 hours, or without photos, can’t be accepted as shipping damage or a defect.
Return shipping
- You pay return postage. Please ship with a tracked service: we’re responsible for your item once it’s delivered to us, but we can’t be responsible for packages lost or damaged on the way to us. For valuable items, we recommend adding insurance.
- Returns in our store are free.
New leather and care
Cowhide is stiff at first, wallets especially. That’s normal, not a fault, and it softens as you use it. Card slots start snug, one card each, and ease as the leather breaks in. Forcing extra cards into a new wallet stretches the leather and isn’t covered.
Returns questions
How long do I have to return something?
7 days from delivery, whether you bought online or in the store. It has to be unused, unworn and in the same condition it arrived, with any tags and packaging it came with. Returns after 7 days aren’t accepted.
Can I return something I’ve used?
No. Items that are used, worn, altered or damaged after delivery can’t be refunded or exchanged. Every return is inspected when it reaches us, and refunds and exchanges are issued for items that pass that inspection.
Can I return a custom belt?
No. Belts cut to your size are final sale, because they’re cut to one measurement and can’t fit anyone else. Not sure of your size? Ask us before you order, or see Belt sizes.
Who pays return shipping?
You do. Please ship with a tracked service: we’re responsible for your item once it’s delivered to us, but we can’t be responsible for packages lost or damaged on the way to us. If it turns out to be shipping damage, a defect or the wrong item, we cover it. Returns in our store are free.
How long until I get my refund?
We issue it within 2 business days of the item reaching us and passing inspection. Your bank then takes 3–5 business days to post it. Refunds go to your original payment method, or you can choose store credit.
Can I exchange for a different color or size?
Yes, within the same 7 days, as long as it’s unused and in the same condition it arrived. By mail, message us with your order number and what you’d like instead; in the store, we swap it at the counter on the spot.
What if my order arrives damaged, defective or wrong?
We’re sorry when that happens, and we’ll make it right. Let us know within 48 hours of delivery at info@shopexecutiveleather.com or (561) 517-8958, and send photos of the item, the outer box or mailer, and the shipping label. We may ask you to send the item back so we can inspect it; then we’ll repair it, replace it or refund it. If it turns out to be shipping damage, a defect or the wrong item, we cover the return shipping. Reports made after 48 hours, or without photos, can’t be accepted as shipping damage or a defect.
Is a stretched card slot or other wear covered?
No. Wear from use, such as card slots stretched by overfilling, scratches, stains, water damage or torn stitching, isn’t shipping damage or a defect, and isn’t covered. Card slots start snug, one card each, and ease as the leather breaks in. Forcing extra cards into a new wallet stretches the leather and isn’t covered.
Questions about a return?
Call, email or stop by. We’re happy to help.