Returns

Seven days. Full refund or store credit. No restocking fee.

Return window

You have 7 days from delivery to return anything you are not happy with.

What qualifies

  • Unused, unworn, and in the condition it arrived
  • Original tags and packaging where they came with it
  • Proof of purchase (your order number is enough)

Final sale

Custom belts cannot be returned. A strap that has been cut to your measurement will not fit anyone else. If you are unsure of your size, ask us before you order — we would rather answer a question than cut a belt wrong.

Refunds

  • Your choice of a full refund to the original payment method or store credit
  • No restocking fee
  • Refunds are issued once the item is back with us and checked

Exchanges

Want a different colour, size, or style? We are happy to exchange within the same 7-day window, as long as the item comes back unused, unworn, and undamaged — the same condition it arrived in, with any tags and packaging it came with.

  • By mail: message us with your order number and what you would like instead. We will confirm it is in stock, send you the return address, and ship the replacement once the original is back with us. If the replacement costs more or less, we settle the difference.
  • In store: bring it to the shop and we will swap it at the counter on the spot.

Custom belts do not qualify for exchange. Once a strap is cut to your measurement it cannot be resold or refitted for someone else, so a custom belt cannot be exchanged for another size, strap, or buckle. If you are between sizes, ask us before you order and we will help you get it right the first time.

Return shipping

You cover the cost of postage on returns and exchanges. Use a tracked service — we can only refund or exchange what reaches us. Bringing the item to the shop costs nothing.

How to return

  1. Message us with your order number and the item you are sending back
  2. We reply with the return address and next steps
  3. Or bring it to the shop at The Mall at Wellington Green, Suite 129 — no need to ship

A note on new leather

Cowhide is stiff when it is new. Wallets in particular arrive tight and take a week or two of carrying to soften and settle. That is the leather doing what it should, not a fault — give it a little time before you decide.